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FORK & FLAME PRIVACY POLICY www.forkandflame.co.ke | Karen, Nairobi |
Last updated: June 2026
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Fork & Flame is a trading name of Rustic Kitchen (Business No. BN-VZSOE57R), registered in Kenya under the Registration of Business Names Act. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us via WhatsApp. By using our website or services, you agree to what is described in this policy. |
- Who We Are
Fork & Flame is a cafe and food delivery service based in Karen, Nairobi. The business is registered as Rustic Kitchen under Business Number BN-VZSOE57R at Ground Floor, Room 1, Karen Triangle, House 3, Karen Road, Nairobi.
You can reach us at eat@forkandflame.co.ke or on WhatsApp at +254 11 7834612. We are responsible for your personal information collected through this website and our WhatsApp ordering service.
- What Information We Collect
2.1 Information You Give Us
When you place an order, sign up for our loyalty program, or get in touch with us, we may collect the following:
- Your full name
- Phone number
- Email address
- Delivery address
- Your order history and food preferences
- Payment confirmation details. We do not store card numbers or M-Pesa PINs.
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically. This includes your IP address and browser type, the pages you visit and how long you spend on them, the type of device you are using, and how you found our website. This information is collected through cookies and tools like Google Analytics.
2.3 WhatsApp
When you message us or order via WhatsApp, your phone number and the content of your messages are visible to our team. We use this information only to process your order and respond to your enquiry.
- How We Use Your Information
We use your personal information for the following:
- To process and deliver your food orders
- To keep you updated on your order and delivery status
- To respond to your questions and requests
- To send you our weekly menu and offers, but only if you have opted in
- To manage your loyalty rewards
- To improve our website, menu, and service
- To meet our legal obligations
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We will never sell, rent, or share your personal information with third parties for their own marketing. |
- Legal Basis for Processing
We process your personal information on the following grounds under the Kenya Data Protection Act 2019:
- To fulfil your order and deliver your food
- Legitimate interest, which means improving our service and staying in touch with customers
- Your consent, where you have agreed to receive marketing messages from us. You can withdraw this consent at any time.
- Legal obligation, where Kenyan law requires us to keep certain records
- Payment Information
Fork & Flame accepts payments via Pesapal:M-Pesa and card. We do not store, process, or have access to your full card details or M-Pesa PIN. M-Pesa transactions go through Safaricom’s platform. Card payments go through our payment gateway provider. Both operate under their own security policies.
- Sharing Your Information
We only share your information where it is necessary to deliver our service:
- With delivery partners, sharing only your name, address, and phone number
- With our payment processors to complete your M-Pesa or card transaction
- With our website hosting and analytics providers to run and improve our site
- With legal authorities if required by Kenyan law or a court order
All third parties we work with are required to handle your data securely.
- Cookies
Our website uses cookies, which are small text files stored on your device. We use essential cookies to make the website work, analytics cookies to understand how visitors use the site, and preference cookies to remember your settings. You can control cookies through your browser. Turning off certain cookies may affect how parts of the website work.
- How Long We Keep Your Data
- Order records are kept for seven years for tax and legal purposes
- Customer contact details are kept for as long as you remain an active customer or loyalty member
- Marketing contact lists are kept until you unsubscribe or ask us to remove you
- Website analytics data is kept for 26 months
You can ask us to delete your personal data at any time by emailing eat@forkandflame.co.ke.
- Your Rights
Under the Kenya Data Protection Act 2019, you have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal data
- Object to how we use your data for marketing
- Withdraw your consent to receive marketing messages at any time
To exercise any of these rights, contact us at eat@forkandflame.co.ke or WhatsApp +254 11 7834612. We will respond within 21 days.
- Security
We take reasonable steps to protect your personal information. Our website uses HTTPS encryption. Access to customer data within our team is restricted. Payments are processed through accredited providers. No system is completely secure, but we do our best to keep your information safe.
- Children
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have done so by mistake, please contact us at eat@forkandflame.co.ke and we will delete it promptly.
- Links to Other Websites
Our website may link to third-party websites including Glovo, Uber Eats, and our social media pages. We are not responsible for how those websites handle your data. We recommend reading their privacy policies before sharing any personal information with them.
- Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last revised. If we make significant changes, we will notify active customers via WhatsApp or email. Continuing to use our website after changes are posted means you accept the updated policy.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
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Registered Name |
Rustic Kitchen |
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Trading As |
Fork & Flame |
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Business No. |
BN-VZSOE57R |
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Address |
Ground Floor, Room 1, Karen Triangle, House 3, Karen Road, Nairobi |
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eat@forkandflame.co.ke |
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+254 11 7834612 |
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Website |
www.forkandflame.co.ke |
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Fork & Flame (Rustic Kitchen, BN-VZSOE57R) | eat@forkandflame.co.ke | www.forkandflame.co.ke | Karen, Nairobi |